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| Lead Stories: |
The Client:
A fortune 500 automotive
giant - the 35 billion group’s
workforce has more than
90,000 employees in 58 countries
has engaged with Quest in
order to automate entire
IT
operations in Asia Pacific.
The client works hand in
hand
with more than 300 dealers,
service centers, ware houses
located across Asia Pacific.
The Business Challenge:
A multi currency, Multilanguage
web system to enable
better customer service,
reduce communication and
processing time, reduce
infrastructure and communication
cost.
The Solution:
Quest engaged with Microsoft
in order to ensure state
of
the art of Technologies
and business logics. Quest
solution
has been identified as pioneer
and innovative among business
solutions for manufacturing
verticals. The solution
has been identified as the
first time application developed
using certain
innovative technologies
from Microsoft.
Measurable Benefits:
A unique web based system
– unique standard &
Process
Multi-Currency – Multi-Language
system
SOA - enhances maintenance
and re-usability
Flexi Architectural Migration
based on connectivity-
availability
A 60 % better response time
providing customer support
Provides Truly Real Time
Decision Making System
Reduces Hardware / Server
Acquisition and maintenance
Cost
Provides Unified Taxonomy
of Information across an-
Enterprise and its Customers
and Partners.
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The
Client:
A multinational group headquartered
in Italy manufacturing Testing
Instruments and providing
innovative products and
technologies to customers
globally has engaged with
Quest on existing application
enhancements.The client
has significant market presence
across USA, Europe and Asia
Pacific.
The Business Challenge:
The world wide business
expansion plan of our client
has initiated this innovating
existing system to achieve
market specific requirement.
The existing system is stable
but primitive and difficult
to get resources to manage
this application. The offshore
partner evaluation was based
on domain and industry experience,
quality standards, geographical
presence and price.Further
to evaluation period of
three months the client
identifies Quest as its
offshore development partner
in India and defined the
process map on project coordination,
analysis, knowledge transfer,
on-site and offshore commercials.
The Solution:
Quest’s strategic
outsourcing method ‘mix
of in house and off -shoring
support, where we works
as a strategic partner,
meet the business objectives
of our clients. Quest consultants
worked together with client
in order to define business
intelligence framework which
leverage transition of business
requirements, defining process
migration, system integration,
technologies and offshore
development. Today the core
development team based in
India provides innovative
solutions & support.
Business Benefits:
Savings of 40 – 50
% in technology development
and integration
A dedicated offshore team
enhances innovation
A dedicated offshore team
ensures Business Process
Continuity
Advanced, user friendly
solutions for Customers
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Quest
helps a leading Multinational
Automobile giant to streamline
their Logistics
process……
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| The
Client: |
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The client
is a Multinational manufacturer
producing high quality Construction
Equipment, Buses, Truck and
Diesel Engines across the
Globe.
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The Challenges :
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The client has Multi-location
Consignee Agents
and Dealers
outlets across
India, Parts and Service related
information need to be communicated,
accumulated, synchronized,
summarized, Analyzed across
outlets and in totality with
Consistent Standards, which
would help the company and
its associates to provide
a efficient and effective
professional services to the
end customer cost-effectively
in terms of communication
cost, time and man-power,
keeping in mind of Bandwidth
difficulties in India.
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Quest
Informatics developed
a solution LOGISTIC
MANAGEMENT SYSTEM,
which synchronizes the information
across outlets and the head
office, giving most economical
communication through Internet,
cutting communication cost
as well as Time & Man-power
for processing a case.
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Providing
A Web Application which is
online and information for
the dealer on Parts availability,
Order Status, Dispatch status
are at their fingertips also
providing a automated e-mail
status on execution of each
case.
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Providing
Client-Server Applications
in head offices as well as
Outlets, which would eradicate
most of the redundant information
and the information, is uploaded
daily from outlets to the
company and vice-versa.
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The Benefits:
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Quest's
quality solution development
and customer support and
Client's competencies in
logistics and scheduling
– the combined results helped
in streamlining the process
and ends in efficient and
effective professional services
to the end customer. Efficiencies
have been significantly
enhanced. Providing the
web application makes information
is available on finger tips.
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Quest
Informatics (P) Limited
Ph: +91-80-56961735; Telefax: +91-80-23206669 / 70 email:
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