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Quest Informatics has been awarded for Outstanding contributions to Product Support Development, Volvo USA 2005




“They are open, honest and committed to quality. I recommend them highly”
Manager, Volvo
USA

 
Engineering
 

The Client:

The client is a global leader in automotive industry producing high quality Construction Equipment, Buses, Truck and Diesel Engines across the globe

The challenges :

    The client maintained their product support development (Maintaining CHASSIS Unique Catalog) on defined t platforms and was outsourced to various local firms that lacked standard process.

The client tuned to Quest to strengthen their product support development, standardize process and quality procedures and improve the quality, the turn around time for various activities like Technical Illustrations, Technical Documentation etc, there were thorough training needed in place to understand the existing process with the help of client's Technical Managers.

The Solution:

Quest conducted an analysis on whole process which enabled us to understand the specifications and process. Quest started with training existing resources and run through pilot to fine-tune process, create automated tools to improve productivity and establish required Quality Standards, create document Reports on various stages of Process to verify the milestone achievements. Well planned, defined process and frequent onsite / offshore visits and adequate training methodology helps Quest's to be up to date on new technologies and flexible on client specifications.

Quest achieved 4.5 – 6.0 Sigma range to the services providing to this client. Also Quest has been awarded for “Outstanding contributions to Product Support Development” 2005.

The Benefits:
  • Cost saving - 50 %.
  • Good resource availability (Engineers).
  • High competence (Short Training Cycle).
  • Dedicated to do Quality Work.
  • Meeting time lines & Delivery commitments.
  • Process Oriented & Documented approach.
  • Very Flexible.
  • Ready to use IT infrastructure (Short startup time).
 
 
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Quest Informatics (P) Limited
Ph: +91-80-56961735; Telefax: +91-80-23206669 / 70    email:
Excellent track record in offshore/onsite Services

Significantly reduce IT operational cost and fatten Margins

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Dedicated Support Team for each business dynamics

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Equipped with advanced infrastructure and state of the art Technologies
 
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