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Transformation of MARC and REMAN

In these volatile times, businesses are being severely tested on multiple fronts. Management structures of the past, unsustainable cost structures and national or regional coverage are unsustainable. Simultaneously digital technologies like cloud, mobile and analytics are revolutionizing the way businesses have run. To be successful, a company should build strategies to fix the challenges and create a revision plan to address the key factors for turnaround.

Because the market environments and product innovation rates differ across industries and the firms in each industry, many different strategies can be adopted to cope up in the lean periods. Product or service offerings, organization, sales process, competitor weakness, exploiting commonality and partner ecosystem must be taken into account to survive and grow in a challenging environment. Business can emerge stronger by on boarding professionals, adopting appropriate governance structures, productize services, create new services and organizations, and expand into newer offerings and markets.

We help dealers and OEM manage the complexity of their aftermarket challenge by offering a multi-year managed outcome driven consulting services. Our transformative outcome driven models are available for

  • 1) Maintenance and Repair contract (MARC)
  • 2) Remanufacturing (Reman) process

Aftermarket improvements starts with a vision, what is that needs to be achieved. Setting a clearly defined scope and context is the key for Aftermarket improvements. Goals, both short term and long term, how the activities at each stage are connected and lead to the next broader goals need explicit enunciation. Assessing current organizational capabilities, customer pain areas, and benchmarking of competition is critical to define value levers of Aftermarket improvements.
Identify key capabilities that may have to be harnessed further with investment and capabilities that may have to move towards move to the next phase. At Quest we use a clear 3 step methodology for analyse the current status, own and drive capabilities and continuously support the outsourced function to meet the a priori agreed SLA and outcomes.

The first step involves conducting a comprehensive “as-is aftermarket process maturity audit”. This helps to identify current processes, gaps and scope for improvement. In the second stage, we define standardized process, create and configure appropriate process changes based on Quest’s proprietary Aftermarket maturity framework. People capability gaps need to be addressed through extensive training and on the job learning.

We put in formal governance structure and systems that can capture process deviations, management reports and provide comprehensive control of REMAN or MARC process. We manage the process and continuously innovate to give our client the strategic benefits of outsourcing.

  • Transformative projects of MARC and REMAN are offered as:

In these transformation projects our consultants not only work hand in hand in designing appropriate strategies, but also walk each step with the clients in implementation. We support clients in Process standardization, people capability enhancement, process outsourcing, and Process automation changes. We help our clients realize fullest revenue potential by plugging in process leakages, proactive MARC or REMAN process follow up and process responsiveness.