We at Quest Informatics Solutions are a one stop shop for our clients on aftermarket. We were clearly focused on “aftermarket” domain and built our products, services and solutions looking at current and emergent challenges of the market. Because of which our products fit almost 90% of all aftermarket needs thereby reducing the time to implement and cost of customization.
What clients get is best of breed aftermarket products that are proven their mettle for diverse industry applications. Moreover, we offer complete flexibility if our offerings. Our complete offering may be deployed on premise or Cloud, Mobile or other Devices and interface with legacy systems. There is no lock-in and clients can enhance and extend feature as the markets and technologies change.
Monitor dealer OTC, service level and other KPI's.
Personalize and Associate user with their preferred language.
Seamless OEM and dealer process including parts, service, sales, tools, EPC, reman, warranty.
Attach any type of document for parts enquiry, quotation and sales order, purchase, job card, warranty
Manage Tax and discount for part level or invoice level (on total value).
Mobile app, easy to access from anywhere. Check nearest call, parts availability, status updates, approvals, etc
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Maintain model and chassis based catalogue in single system. Search on model and chassis number.
Option to search by part/ assembly, description, serial number specific, model , superseding/ preceding part.
Option to copy assembly to assembly (with illustration), entire catalogue - model level (with illustrations).
Create & save shopping cart, add part to shopping cart from part list/ illustration, by region selection from illustration, by searching part number, show recommended part quantity of parts. Export parts order in excel/PDF or email.
Link information to assembly, model level. Possible file format PDF, video, flash files, HTML, URL’s.
Support multiple assembly versions, different options like image zoom, thumbnail, change orientation. Automatic and manual hotspot. Different hotspot shape & color ( round, rectangle).
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Finished goods planning with failed part stock details, BOM stock details. Based on confirmation, automatic job order is created.
Purchase planning based on EOQ method and based on confirmation automatic supplier specific purchase order is created.
Track receivable failed part against exchange part with lead time analysis.
Define part wise, supplier wise, core wise, manufacture lead time and calculate average lead time against actuals.
Define consumption % for each part in BOM, for operations and measure actuals and apply correction factor during planning.
Configure with/without serial number for each core and calculate cost accordingly
Benefits:
Register service call by phone, email, SMS or via customer portal. Quick call intimation via email and SMS.
Enables service team to be in touch with customer and service engineers or technical team always in constant touch. It could be through e-mail of SMS.
Right resource for right job at right time (Auto proposal from system).
Visibility of resource availability through personal calendar. Activity update from site location with recording of GPS coordinates.
Schedule services for warranty or annual maintenance contract (preventive or regular) service schedules using different rules
Scientific management of customer service call and machine service history.
Benefits:
Centralized parts, service, remanufacturing, sales, warranty, rental, finance, or compliant
Quick and fast call registration, customer SMS
search faster and smoother
Identify causes and devise improvement strategies
Build call resolution repository
360 degree tracking of calls status, pending with whom, and why analysis
Benefits:
Manage e-learning and non e-learning program , define your own program , content and structure.
Configure chapters, section, topics with time duration . Share content across the program. Effectively manage content version.
Pre and post assessment for e-learning program. Provision to enter manual assessment. Define cut off and grading percentage.
Competency development life cycle (CDLC) definition based on the role (designation, function area & experience) or apply automatically based on user experience and track individual progress.
Topic wise question bank, random selection of the question bank for each evaluation, category of questions (easy, medium, complex).
Publish training and trainer calendar. Auto and manual nomination. Nomination & cancellation notification.
Benefits:
Tools purchase planning based on tools utilization/movement/ yearly budgetary approvals.
Track tools which are provided based on loan, non returnable, stock transfer - etc.
Technologies like bar code, QR code, RFID can be incorporated to hasten up the process.
Option to configure with/without serial number. Each serial number with different calibration / maintenance dates.
Association of number of years, based on percentage and show current value.
Tools availability status , due for calibration, scrap approvals , stock adjustment approvals.
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Tools purchase planning based on tools utilization/movement/ yearly budgetary approvals.
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